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A Telkomsel SIM card that has become inactive or “expired” can still be reactivated, as long as it is within the reactivation period. Telkomsel provides a 30-day grace period and a maximum of 175 days for reactivation following the card’s expiration date. If your number is still within this window, there are two easy and official ways to bring it back to life.
Below are the two best methods to reactivate your Telkomsel number, complete with clear, step-by-step instructions suitable for general users.
1. Reactivating via Dial Code 88889#
This is the simplest and most practical method. You can do it directly from your phone without needing an internet connection. The SIM card you wish to reactivate must still be in your possession, though.
Steps:
- Prepare your documents: KTP (Indonesian ID), Family Card (KK), and the Telkomsel SIM card to be reactivated.
- Open your phone’s dialer, enter *888*89#, then press the call button.
- From the menu that displays, select “Reactivation.”
- Read and accept the terms and conditions.
- Enter your Family Card and KTP numbers as they were on the initial registration.
- Wait for a confirmation SMS from Telkomsel. Your number will be revived soon if it is successful.
Important: Once the number is reactivated, top up your balance with at least Rp10,000 to extend the active period.
2. Reactivating via Telkomsel E-Care (Social Media)
If you’ve lost your physical SIM, can’t access the UMB code, or prefer using online services, Telkomsel also provides a solution through its official social media accounts.
Steps:
- Prepare the following documents:
- A photo of your KTP (ID)
- A photo of your Family Card (KK)
- A photo of the SIM card (if available)
- A photo of your KTP (ID)
- Open Telkomsel’s official Instagram or Twitter/X account.
- Send a direct message (DM) with the text: “Reactivation prepaid”.
- A link to upload the necessary files will be sent to you.
- Complete a video call verification with Telkomsel’s customer care team.
- Wait for confirmation. If successful, you will receive a notification once the number is active again.
This service is free of charge and ideal for users who are unable to visit a GraPARI center or use UMB codes.
Things to Keep in Mind
- Reactivation time limit: A Telkomsel number can only be reactivated within 175 days after the grace period ends. Beyond that, the number may no longer be recoverable.
- Extend your active period: After reactivation, top up your balance or buy a data package to avoid falling back into inactive status.
- Other options: If the two methods above don’t work, you can also:
- Call Telkomsel’s customer service at 188.
- Visit the nearest GraPARI outlet with your documents (ID, KK, and SIM card).
- Call Telkomsel’s customer service at 188.
Conclusion
Reactivating an inactive Telkomsel SIM card is simple and can be done from the comfort of your home. Whether through the 88889# dial code or via E-Care on social media, you no longer need to visit a service center. Just make sure your documents are ready and follow the steps carefully to ensure a smooth process.
With this guide, you’ll be able to use your Telkomsel number again quickly and easily—no need to switch to a new one.
